Refund & Return Policy

At Knight Bloom Puzzles, all products are made to order specifically for each customer. Because of this, we do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Buyer’s remorse
• Incorrect shipping address provided by the customer

However, if your item arrives damaged, defective, or incorrect, we will gladly offer a replacement or refund.

Damaged or Defective Items

If your order arrives damaged, misprinted, defective, or incorrect, please contact us within 30 days of delivery.

To process your request, please provide:

• Your order number
• A description of the issue
• Clear photos showing the problem

After review, we may offer:

• A free replacement
• A full refund

You do not need to return the damaged item.

Lost Packages

If your package appears lost in transit, please contact us and we will investigate the issue with the shipping carrier.

Order Cancellations

Orders may only be canceled before production begins. Once an order has entered production, it can no longer be canceled.

Shipping Delays

Delivery times are estimates and may vary depending on carrier conditions, holidays, weather, or other external factors.

Contact

For any questions regarding refunds, replacements, or shipping issues, please contact us at: